This Apple ID has been Locked

Apple Sends You Directly To “iJail” For Too Many Incorrect Password Guesses!

Your Apple ID has been locked for security reasons

Your Apple ID unlocks your entire iUniverse… From your iPhone to iCloud, it controls email, contacts, Apple store purchases, iTunes, and more. Getting locked out can put a severe hamper on your digital freedoms.

Two main reasons you might have problems logging in are:

1. You forgot your password – usually because you haven’t used it in so long.

2. Your account has been compromised, and hacker(s) changed your password.

Either way, if you enter too many wrong guesses, you will see alerts that say:

  • “This Apple ID has been disabled for security reasons.”
  • “You can’t sign in because your account was disabled for security reasons.”
  • “This Apple ID has been locked for security reasons.”
This Apple ID has been Locked

It is easier to change/recover your password BEFORE you get to this point by going to iforgot.apple.com, but that doesn’t mean you’re free to go. Keep in mind that “after you change your password, you might need to update it in your iCloud settings and in any Apple services that you sign in to with your Apple ID.”

HOW MANY GUESSES IS TOO MANY?

How many failed attempts users have before their account is locked? Apple’s official answer is “3 to 5,” although even that is not verified. The reason is for security, but of course, it’s a pain for people who are just trying to download some music from iTunes. If your Apple ID password is not working or you’ve forgotten it, never try to guess more than three times, or you could go to what we like to call “iJail.”

APPLE’S HARSH SENTENCING PRACTICES

If you get locked out and remember your password later, you can try logging in again after 8 hours. Otherwise, follow instructions for password recovery/reset found at iforgot.apple.com. But you’re not ready to pass “Go” just yet…

According to Apple, “After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked, and you can try the next day again.” In other words, you get to enjoy a 24-hour stint in Apple jail.

We’ve seen a client get locked out of their account for 20 days!

It gets complicated if you have trouble verifying your account during the password recovery process. In theory, as long as you have answers to your security questions or access to your primary or recovery emails, you should be ok, but not necessarily. Clients have experienced lockouts even while accessing their email and verifying identity on the phone with Apple support. In some cases, Apple incarcerated users behind virtual bars for up to 2 weeks!

Since hackers’ goals are primarily to disrupt and steal, Apple is essentially rewarding hackers by not allowing an immediate route for their paying customers to reactivate their accounts.

AVOIDING THE PROBLEM

Make sure criminals can’t access your account in the first place. Use a 2-step authentication whenever possible. Connect an SMS phone. Know all your security questions. Keep a secure paper file with all your pertinent information. If you elect to keep a hard paper copy, treat it like cash and keep it in a fireproof safety security lockbox.
Doing these simple things will save you a ton of hassle from the Apple man in the future. In terms of digital security, an ounce of prevention is worth a pound of cure.

Have you ever wondered why missing images that say “null” appear where your nice logo used be in Mac Mail and iOS email signatures?
check out our article: How to get rid of those missing image errors “null” in Mac Mail and iOS email signatures

2 thoughts on “Apple Sends You Directly To “iJail” For Too Many Incorrect Password Guesses!”

  1. It’s disgusting that such a big, favored computer company could become so petty, pedantic, arrogant, frustrating, willfully incompetent, unprofessional, and oblivious to the pain in the neck they are bringing upon their millions of customers who pay their paychecks.

    At this point every excuse they could possibly proffer would be irritating and regarded dismissive and ignorant of the importance of looking for a better solution. Oblivious to the obvious fact that you do not punish your customers if you wish to keep your customers. They will HATE you for it every time.

    I went through resetting my applieid password because it wouldn’t let me in with my old password. I wanted to upgrade my old mac-minis from Yosemite to Mojave. That should be simple enough. Get the OK. Done. Run it. It requires RAR. Ok. I’m in the Apple store, and I’m logged in to my apple id. The account and password works as far as that is concerned. I go to the Apple Store and select an RAR program. It says I have to log into my apple id. WHAT?!?!?!?!?!?!?! Fine. I enter the userid which is the email I used for logging in earlier. I use the password I used earlier which was accepted earlier by Apple both during the resetting and after, during the logging in. And it says “Wrong account or password”. Bloody stupid liar. Try again. Rejected. Would you like to reset? Fine. I’ll reset the bloody thing. I try. But I’d really like to use the same password that I think it should be, if Apple should DEIGN to let me do anything I would like to do with MY computer. Not accepted. I have to use a password I haven’t used before. And my passwords at this time pretty much all seem to be wrapped around something like “Stupid password nazi 1234” or “super stupid password nazi123123” or you get the idea. I write them down and cross out the old one in my password book. I accept when the system wants to store the password. All that. Now, I have a new password. And I SWEAR TO GOD on a thousand Bibles that if there is a God and a Universe and if there is any good in the universe, I know that I know that I know what the password is. And I go back to enter it, as Apple’s program itself said I entered it correctly. It says it’s incorrect again and I must reset. Ok. It sends my phone a text with a six digit code all over again. If that wasn’t enough of a pain in the butt, it sends another code to my email. Heaven forbid my phone should run out of a charge as it did several times locking me out.

    Can someone, anyone, get Apple to understand that their goal should not be to irritate and punish the legitimate, paying owners of their systems, but rather to keep the hackers out? We don’t need pedantic and pathetic excuses. We don’t need to be told whether something is easy or hard. We can see that for ourselves. We don’t need to be punished. We don’t need to be called idiots. And we don’t need to be made to feel like idiots. We don’t need to be locked out of our systems and prevented from getting our work done. And we don’t need some bully to come tattling to our managers that we expressed frustration or anger in situations like this.

    We need someone to help fix these problems kindly and competently the best way possible.

    Capische? Grrrrrrrr.

    Yeah. I seem to be locked out. Sorry to gripe so grouchilly.

    1. Pamela Diggs

      I feel your pain! I’m locked out for 8 days…down from 12! I just dont understand how they can do this!?! And get away with it!! I talked to a Senior no help. Plus..apparently Apple has a fraud alert..which shutdown my ONLY credit card.

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